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Privacy Policy

Last updated: July 16, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Definitions

For the purposes of this Privacy Policy:

Account
means a unique account created for You to access our Service or parts of our Service.
Affiliate
means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Application
refers to Mouja Express, the software program provided by the Company.
Company
(referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Mouja Express, Tunisia, Kebili.
Country
refers to: Tunisia
Device
means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data
is any information that relates to an identified or identifiable individual.
Service
refers to the Application.
Service Provider
means any natural or legal person who processes the data on behalf of the Company.
Usage Data
refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
You
means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Precise Location Data
  • Photo/Camera Data
  • Usage Data

Collection and Use of Location Data

We collect information about Your device's location, including precise (fine) location data (GPS coordinates), with Your explicit consent.

Background Location Collection

Due to the nature of our Service, specifically delivery tracking, we collect Your location data even when the App is closed, not in use, or running in the background. This is essential to enable the core functionality of the service: to provide real-time updates on active deliveries, optimize routes for our delivery partners, and ensure the successful completion of Your order.

We only collect background location data when an active delivery is in progress. Collection stops once the delivery is marked as complete.

Sharing of Location Data

Your location data is used exclusively to fulfill the services You request. Your location is shared with the delivery partner assigned to Your active order for the sole purpose of completing the delivery. We may also use anonymized location data for analytics to improve service efficiency.

Camera Access and Usage

The App requests permission to access Your device's Camera. This access is strictly used to enable specific, user-initiated features such as:

  • Taking and uploading a profile picture for Your account.
  • Scanning QR codes or barcodes for delivery authentication or package processing.

We do not use the camera to secretly record or store any other media from your device.

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication.
  • To provide You with news, special offers and general information about other goods, services and events.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. Our Service may give You the ability to delete certain information about You from within the Service.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By visiting this page on our website:

https://www.moujaexpress.com

By phone number:

+216 92 391 562